Our guiding principle is that every product you buy from us then it should perform to your full satisfaction.

If you experience any problems with our software, we will work with you to come to a solution. Our products come with free access to our support team. No subscription is required.

Being a small company, we are able to offer personalized service to our customers. Since our support team is made up of the same people that created the software, your issues and questions will be handled with informed expertise. You will never be routed to someone who doesn't understand our products.

Before contacting support

Before contacting our support team, it is best to check if you have the latest software version. This is the first thing a support representative will ask you to do.

Timezone

Please note that our offices are located in The Netherlands (Europe), timezone GMT +1. Due to timezone differences, we may not be in office when you try to contact us. However support email is monitored outside office hours to minimize response time. Also, we would be glad to setup up a conference call outside our normal business hours.